Refund Policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging where applicable. You’ll also need the receipt, order number, or other proof of purchase.

To start a return, contact us at support@medlcube.uk with your order number and reason for the return.

If your return is accepted, our support team will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at support@medlcube.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong product so that we can evaluate the issue and make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order number and, where possible, clear photos showing the issue.

Exceptions / Non-Returnable Items

For health, hygiene, and safety reasons, certain opened or used personal care and beauty products may not be eligible for return.

Please contact us at support@medlcube.uk if you have questions or concerns about the eligibility of a specific product.

We do not accept returns of gift cards.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you currently have. Once the return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law and any lawful exceptions.

The item must be returned in the same condition in which you received it, unused and in its original packaging where applicable. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at support@medlcube.uk.

30-Day Satisfaction Policy

At Medlcube, we stand behind the products available through our store. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, subject to the eligibility requirements outlined in this policy.

Eligibility for Return

The return request must be made within 30 days of delivery.
Items must meet the eligibility requirements described above.
Proof of purchase or your order number is required.
Products must have been purchased directly through medlcube.uk.

Return Process

Contact support@medlcube.uk with your order number and return request.
Our support team will review your request and provide return instructions if the return is eligible.
Send the eligible product according to the provided return instructions.
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be returned to the original payment method.

Non-Refundable Items

Products not purchased directly from medlcube.uk
Gift cards
Items that do not meet the eligibility requirements of this policy
Opened or used products where a return cannot be accepted for health, hygiene, or safety reasons